Accessibility statement for 
West Midlands Rail Executive

This accessibility statement applies to content hosted on the domain.
This website is run by West Midlands Combined Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts in your browser
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • The service might not display correctly in system high contrast mode due to the way pages are styled

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in 10 days.
There is more information about what we can provide and our process in our reasonable adjustments policy.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact the Equalities Team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices and travel shops have audio induction loops.
You can read more about reasonable adjustments we are able to provide.

Technical information about this website's accessibility

West Midlands Combined Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Disproportionate burden

Current West Midlands Rail Executive website

We've assessed the benefits of fixing issues with the West Midlands Rail Executive website. We will launch a new website by March 2021. We believe that fixing issues on the current website would be a disproportionate burden within the meaning of the regulations.


Some text does not use a sufficient weight.
Some images are missing alt-text, or use text which doesn't describe the image well.
Some buttons do not make sense out of context. For example, read more buttons.
Rail maps are provided as images, with no accessible alternative.
Most older PDF documents are not fully accessible to screen reader software.
Some interface elements do not have sufficient colour contrast. For example, buttons, text and hovering on buttons.
In some places you cannot scale the text without it disappearing. For example, on the contact page text will be cropped by the content box.
Text content is not written in plain English. When we publish new content, we'll make sure it meets accessibility standards.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix the West Midlands Railway Spirit Guide.
Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 11 September 2020. It was last reviewed on 11 September 2020.
This website was last tested on 8 September 2020. The test was carried out by the Digital and Data department at West Midlands Combined Authority.
We used this approach to decide on a sample of pages to test:

  • All content pages are built on templates
  • We checked all live pages and created a list of common templates
  • We chose an example for each template which used the most template functionality.